FAQs

Will your straps fit my watch?

If you own a Fitbit watch, we will have a watch strap for you! 

If in doubt, look at the product title to determine you’re purchasing the correct watch strap, or get in touch and we’d be delighted to help!

Are they easy to fit?

All our straps are very easy to fit! They feature ‘quick release’ technology so they can be attached and detached without having to go to a watch repair specialist.

What are your watch straps made of?

Our Fitbit watch straps are made from premium quality materials such as silicone, nylon, stainless steel and leather. We work with an ethical supplier who sources the raw materials used to make our straps from very reputable sources. They are robust and durable – meaning you’ll have a high-quality strap for years to come!

What happens when I order my watch strap?

Once you place an order, we’ll aim to ship your watch strap within 48 hours. You can expect to receive your new strap in 4 - 9 business days.

Once we ship your watch strap, you’ll receive an email with a tracking number so you can keep tabs. If you’re a UK US, CAN, AUS or EU customer, you can track your order at the following website - https://parcelsapp.com/en/

My watch strap doesn’t fit

We offer a 14 day returns policy in which you can return the strap to us and we’ll process a full refund for you, and we’d also be delighted to help you find a strap that fits!